Refund policy
RETURNS & WARRANTIES
RETURN POLICY
All sales are final. In the case of defective or damaged items, an exchange for same item or In-Store /Online credit will be issued
RETURNS BY MAIL
To return your item(s) by mail, please contact Customer Care at (906) 424-4584 for a return authorization label. Your refund minus shipping and handling will be credited back to your original payment method once the return has been processed.
NON-RETURNABLE PRODUCT
The following types of product are not accepted for return:
- Unsellable Product: Product that has been defaced or altered in any way may not be returned. This includes but is not limited to: price tags, stickers or other markings made with pen or marker.
- Discontinued Product: Discontinued product or product in discontinued packaging may not be returned.
- Seasonal Product: Product that is branded or packaged as seasonal/holiday may not be returned.
- Promotional, Prepack, Intro Kit, and Free Items: For an exchange or refund to be processed, these items must be returned with the merchandise with which they were ordered. Promotional and free items may not be returned by themselves.
- Make-up, Make-up brushes, shears, combs and brushes: All sales are final.
WARRANTIES
All electrical and battery operated items being returned for any warranty claim (dryers, clippers, flatirons, curling irons, etc.) may be submitted within ninety (90) days of the invoice date on the packing slip or invoice for replacement of the defective product. Please contact Customer Care at (906) 424-4584 or email us for more information.
Please note: All claims for warranty on electrical items submitted over ninety (90) days from the invoice date must be sent directly to the manufacturer for repair or replacement of defective product. please contact Customer Care at (906) 424-4300 or email us
Marketplace items are fulfilled by a third party vendor as indicated on the item's product page. Customers shall be entitled to a refund, less any applicable shipping costs, on their first Order from Brand, provided that refunds are requested within 30 days of receipt of Products and Customer returns the Products in unopened and unused condition (an "Approved Refund"). Customers shall be entitled to make a claim with respect to any defective Product within 30 days of Customer's receipt of the Product, and, upon Customer providing Brand reasonably satisfactory documentation regarding such defect, Brand shall promptly provide Customer with replacement Product at Brand's sole cost and expense. If you have any questions in regard to returning your marketplace products, please email marketplace@ibeauthentic.com.
Online Exclusives Marketplace Cancellation Policy:
Marketplace items are fulfilled by a third party vendor as indicated on the item's product page. Once an order is in fulfillment, sellers are required to approve cancellation. To cancel an order that has not entered the shipping process, please email marketplace@ibeauthentic.com.